Boppard, 24.10.2022: In keeping with the motto, "The uptime people - we keep you running", BOMAG will present innovative and proactive service solutions at bauma 2022. The focus of all service activities is on maximising "uptime". The primary aim is to continuously optimise machine availability and reduce downtimes to a plannable minimum. In the course of the digital transformation, BOMAG will in future increasingly use intelligently networked machine and user data. Customers will benefit from smart services based on this valuable information, which will enable a new level of customer orientation and individualisation. Nevertheless, the "people behind the machine" and their comprehensive knowledge remain the key success factors in BOMAG's modern, digital customer service: experienced experts consistently guarantee good, reliable service. Visitors to stand FS 1009 have the opportunity to discover the digital solutions BOMAG has to offer, either to speed up service processes or provide concrete support to service technicians and users in the field and on the machine itself.
BOMAG's new fleet management solution, with improved connectivity and a modern and intuitive user interface, lays the foundation for the smart service solutions of tomorrow. BOMAG Telematics NG can also be used for machines from other manufacturers or integrated into existing telematics solutions.
From the beginning of 2023, BOMAG will use the data from its Telematic NG and create the first Uptime Centre in Europe. Machine data will then be continuously recorded here and evaluated by BOMAG service experts. If the data indicates a need for maintenance or repair, BOMAG Service will contact the customer and discuss the next steps. This smart service, known as Realtime Support, is initially available in the core European markets and covers all BOMAG production machines, such as pavers, planers, refuse compactors and stabilisers. In addition to proactive machine monitoring, BOMAG also offers regular machine reports and individual recommendations for action for customers to ensure the long-term efficient operation of the machines.
The digital "first-aid" tool for tablets and smartphones: BOMAG's Service 4.0 app has been available free of charge in the Apple Store and Playstore since September 2022. It provides quick access to machine-specific service information. This makes it much easier to diagnose faults and find solutions quickly. The benefits of the innovative service app quickly pay off: it keeps BOMAG machines ready for operation anytime and anywhere and increases uptime. In addition, the new mobile companion enables users to read out error codes directly with a QR code scanner and receive precise descriptions of solutions or recommendations for action. It can then easily identify required replacement parts.