Boppard, 28.01.2019. BOMAG aims to make its maintenance and repair service even better and quicker for customers worldwide with a digital 'Service Communication Platform'. In keeping with the slogan "Think further - think digital", BOMAG will be presenting its innovative solution for construction machinery at Bauma 2019, Stand FS 1009. With the 'Remote Service Assistant', service technicians can request direct support from experts in the back office. Whenever required, development engineers investigate the problem personally and find a solution live and directly on site. This saves time, travel costs, and downtimes for construction machinery. In addition, the service case can be fully retraced and documented for all parties. The platform pools all files centrally and securely, including text, image and video files as well as chat history.